{"id":2922,"date":"2023-11-23T09:39:01","date_gmt":"2023-11-23T09:39:01","guid":{"rendered":"https:\/\/www.kollektaafrica.com\/tz\/?page_id=2922"},"modified":"2024-11-02T15:26:21","modified_gmt":"2024-11-02T12:26:21","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/www.kollektaafrica.com\/tz\/returns-refund-policy\/","title":{"rendered":"Returns &#038; Refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2922\" class=\"elementor elementor-2922\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-189c8c8 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"189c8c8\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c12a727\" data-id=\"c12a727\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dbbb373 elementor-widget elementor-widget-heading\" data-id=\"dbbb373\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sera ya Kurudisha na Marejesho<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9e8a99 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9e8a99\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8717aad\" data-id=\"8717aad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ace9d33 elementor-widget elementor-widget-toggle\" data-id=\"ace9d33\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1811\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><span class=\"elementor-toggle-icon-opened ticon ticon-minus\" aria-hidden=\"true\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Kurudisha<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1811\"><p>Sera zetu zinadumu kwa siku 7. Ikiwa siku 7 zimepita tangu ununue huduma, tunaomba radhi, hatuwezi kukupa marejesho au kubadilisha.<\/p><p>Ili uweze kuwa na haki ya kurudisha au kupata marejesho, bidhaa yako inapaswa kuwa katika hali ile ile ambayo ulipokea.<\/p><p>Aina kadhaa za huduma haziruhusiwi kurudishwa.<\/p><p>Kama ilivyoelezwa kwenye majukwaa yetu ya mtandaoni na akaunti zetu za mitandao ya kijamii, tunaweza wakati mwingine kuhakikisha bidhaa au huduma zinazonunuliwa kwa kutafuta sera za bima zinazohusiana na makampuni ya bima yenye sifa nzuri. Hata hivyo, hii haihakikishi mtumiaji wa bidhaa na huduma zetu kurejeshewa fedha za bidhaa na huduma walizonunua kutoka kwetu katika tukio la kupoteza, kuharibu, kuumia au matukio mengine yasiyotarajiwa kama ilivyoelezwa katika Masharti yetu ya Huduma, au kama ilivyo kikomo ya Masharti na Masharti ya sera zinazohusika zinazosimamiwa na kampuni za bima.<\/p><p>Unashauriwa daima kulinda uwekezaji wako kwa kuomba Ulinzi wa Uwekezaji, Bidhaa na Huduma na kampuni yoyote ya bima unayoichagua kila wakati unapochagua kununua bidhaa kutoka kwetu.<\/p><p>Ili kukamilisha kurudisha au kupata marejesho yako, tunahitaji risiti au uthibitisho wa ununuzi.<\/p><p>Tafadhali usirudishe ununuzi wako kwa Kollekta Africa; marejesho yanapaswa kutumwa kwa mtengenezaji au mtoa huduma wa tatu.<\/p><p><strong>Kuna hali maalum ambapo marejesho ya sehemu tu yanatolewa:<\/strong><\/p><ul><li>Bidhaa yoyote ambayo si katika hali yake ya awali, ina uharibifu au sehemu zinazokosekana kwa sababu zisizohusiana na makosa yetu.<\/li><li>Bidhaa yoyote ambayo inarudishwa zaidi ya siku 7 baada ya kuwasili kwako.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1812\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><span class=\"elementor-toggle-icon-opened ticon ticon-minus\" aria-hidden=\"true\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Marejesho (Ikiwa Inahusika)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1812\"><p>Mara tu kurudi kutoka kwako kutakapopokelewa na kukaguliwa, tutakutumia barua pepe, ujumbe wa maandiko (SMS), au tutakupigia simu ili kukujulisha kuwa tumepokea bidhaa yako iliyorejeshwa. Tutakujulisha pia kuhusu kibali au kukataliwa kwa marejesho yako.<\/p><p>Ikiwa umeidhinishwa, basi marejesho yako yatapangwa, na malipo yatawekwa moja kwa moja kwenye kadi yako ya mkopo (Credit) au njia yako ya asili ya malipo, ndani ya siku fulani.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1813\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><span class=\"elementor-toggle-icon-opened ticon ticon-minus\" aria-hidden=\"true\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Marejesho ya Kuchelewa au Kukosekana (Ikiwa Inahusika)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1813\"><p><strong>Kama hujapata kurejeshwa bado<\/strong>, kwanza angalia tena akaunti yako ya benki au njia ya malipo uliyotumia.<\/p><p>Kisha wasiliana na kampuni yako ya kadi ya mkopo (Credit), inaweza kuchukua muda kabla ya kurejeshwa kwako kuonekana rasmi.<\/p><p>Ifuatayo, wasiliana na benki yako au mtoa huduma wa malipo. Mara nyingi kuna muda wa usindikaji kabla ya kurejeshwa kuonekana.<\/p><p>Ikiwa umeshafanya yote haya na bado hujapata kurejeshwa, tafadhali wasiliana nasi kupitia <a rel=\"noopener\">inquiry@kollektaafrica.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1814\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><span class=\"elementor-toggle-icon-opened ticon ticon-minus\" aria-hidden=\"true\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Vitu vilivyo punguzwa bei (Ikiwa Inahusika)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1814\"><p>Vitu vyote vya bei ya kawaida vinaweza kurudishwa, ila, vitu vilivyopunguzwa bei (Sale) haviwezi kurudishwa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1815\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><span class=\"elementor-toggle-icon-opened ticon ticon-minus\" aria-hidden=\"true\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Zawadi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1815\"><p>Ikiwa kipengee kilikuwa kimewekwa kama zawadi wakati wa ununuzi na kutumwa moja kwa moja kwako, utapokea mkopo wa zawadi kwa thamani ya urejelezi wako. Mara tu kipengee kilichorejeshwa kinapopokelewa, cheti cha zawadi kitatumwa kwako.<\/p><p>Ikiwa kipengee hakikuwa kimewekwa kama zawadi wakati wa ununuzi, au mtoaji wa zawadi alikubali agizo kuwa litumwe kwake ili akupe wewe baadaye, tutatuma kurejeshwa kwa mtoaji wa zawadi na atajua kuhusu urejelezi wako.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1816\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1816\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><span class=\"elementor-toggle-icon-opened ticon ticon-minus\" aria-hidden=\"true\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Usafirishaji<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1816\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1816\"><div class=\"flex-shrink-0 flex flex-col relative items-end\"><div><div class=\"pt-0\"><div class=\"gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full\"><div class=\"relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8\">\u00a0<\/div><\/div><\/div><\/div><\/div><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col flex-grow\"><div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"30d0317d-0367-4472-9ed3-bf188e313820\" data-message-model-slug=\"gpt-4o-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose w-full break-words dark:prose-invert dark\"><p>Ili kurudisha bidhaa yako, unapaswa kuituma kwa: mtengenezaji au mtoa huduma wa tatu.<\/p><p>Utawajibika kwa malipo ya gharama za usafirishaji za kurejesha kipengee chako.<\/p><p>Gharama za usafirishaji hazitarejeshwa. Ikiwa utapokea marejesho, gharama za usafirishaji za kurejesha zitaondolewa katika marejesho yako.<\/p><p>Kulingana na eneo ulilopo, muda wa kufika kwa bidhaa yako iliyobadilishwa unaweza kutofautiana.<\/p><p>Ikiwa unatumia kipengee chenye thamani zaidi ya $75, ni vyema kufikiria kutumia huduma ya usafirishaji inayoweza kufuatiliwa au kununua bima ya usafirishaji.<\/p><p>Hatuhakikishii kwamba watapokea kipengee chako kilichorejeshwa.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sera ya Kurudisha na Marejesho Kurudisha Sera zetu zinadumu kwa siku 7. Ikiwa siku 7 zimepita tangu ununue huduma, tunaomba radhi, hatuwezi kukupa marejesho au kubadilisha. Ili uweze kuwa na haki ya kurudisha au kupata marejesho, bidhaa yako inapaswa kuwa katika hali ile ile ambayo ulipokea. Aina kadhaa za huduma haziruhusiwi kurudishwa. Kama ilivyoelezwa kwenye&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2922","page","type-page","status-publish","hentry","entry","no-media"],"_links":{"self":[{"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/pages\/2922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/comments?post=2922"}],"version-history":[{"count":99,"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/pages\/2922\/revisions"}],"predecessor-version":[{"id":4570,"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/pages\/2922\/revisions\/4570"}],"wp:attachment":[{"href":"https:\/\/www.kollektaafrica.com\/tz\/wp-json\/wp\/v2\/media?parent=2922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}